Return & Refund Policy

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30 days of receipt free of charge. Returned item(s) will be refunded. Please note shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms & conditions of the promotion before placing your order.

For the return or exchange of cinnamica products purchased from any other authorized retailer please contact your retailer directly.

2. How to Start a Return

To request a return, please contact our customer support team:

Email: support@cinnamica.com
Phone: (852)27592095

Once your request is reviewed and approved, we will provide return instructions, including the return address and any required documentation.

Approved returns should be sent to:

Wuhan Peyton E-Commerce Co., Ltd.
DF01, Huiqun Market
Panlongcheng Economic Development Zone
Huangpi District
Wuhan, Hubei Province, China

Important: Please contact support@cinnamica.com before returning any item. Customers should follow the return instructions provided by our customer support team to ensure that the returned package can be correctly identified and processed. Items sent back without prior authorization will not be accepted.

Damaged Items

If your items are received damaged, please send a photo with the damaged item along with your order number to support@cinnamica.com with the subject line: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received

If you have not received your full order, please contact us at support@cinnamica.com with the subject line: MISSING ITEM along with your order number.